Privacy Policy

By using the WindVIP website and platform, you are considered to have agreed to this Privacy Policy. It explains how WindVIP collects your personal information, the purposes for which it is used, and how it is kept secure.

"Personal Information" refers to any data that can be used to identify you, directly or indirectly. The information we collect includes your name, email address, date of birth, mobile number, IP address, device details, and financial transaction data.

WindVIP's Privacy Policy may be updated from time to time. Whenever changes are made, we will clearly announce them on the platform and include the date of the update. We recommend checking this page regularly.

WindVIP collects information in three main ways. First, information you provide directly — such as during registration, when updating your profile, or when contacting support. Second, information collected automatically — such as your browsing patterns, log data, and device details. Third, information received from third parties — such as identity verification services or payment processors.

The information WindVIP collects includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Country of residence and address
• IP address and device identifiers
• Browser type and operating system
• Login timestamps and account activity logs
• Financial details of deposits and withdrawals (payment method and amount)
• Gaming history and betting records

WindVIP uses your information only for specific, legitimate purposes. We never use your data for anything beyond those purposes without your consent. The main reasons WindVIP collects and uses information under this Privacy Policy are outlined below:

• Account Management: Registration verification, login security, and profile maintenance.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• KYC Verification: Verifying identity in compliance with international regulations.
• Customer Support: Addressing your complaints and queries.
• Responsible Gaming: Detecting excessive gaming activity and sending timely alerts.
• Bonuses & Promotions: Sending you offers tailored to your preferences.
• Platform Improvement: Improving the overall user experience.
• Legal Obligation: Compliance with regulatory authority guidelines.

WindVIP never sells your personal information or shares it with third parties for advertising purposes. In certain limited circumstances, information may be shared — and we are fully transparent about when and why:

• Payment Processor: Only the minimum information required to complete a transaction is shared with the payment gateway.
• Identity Verification Agency: With trusted verification providers as part of the KYC process.
• Legal Authorities: To meet legal obligations in response to court orders or requests from regulatory authorities.
• Technology Partner: Software providers used to operate the platform — all of whom adhere to the same privacy standards.

Beyond the cases listed above, WindVIP does not share your information under any circumstances. This is the core commitment of our Privacy Policy.

Different types of information are retained for different periods. See the table below for details:

Under WindVIP's Privacy Policy, every user holds certain fundamental rights. It is important that you understand what those rights are:

• Right to Know: You can find out what information has been collected about you.
• Right to Rectification: You may update or correct any inaccurate information.
• Right to Erasure: You may request deletion of your account and associated data under certain conditions.
• Right to Portability: You can obtain a copy of your data for your own records.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, contact the WindVIP customer support team directly. We typically respond within 30 business days.

WindVIP uses cookies on the platform to improve your experience. Cookies are small text files stored in your browser. We primarily use three types of cookies:

• Essential Cookies: To keep the platform running properly and maintain login sessions.
• Performance Cookies: Analysing which pages are most visited to improve our services.
• Functionality Cookies: To remember your language preferences and account settings.

You can disable or restrict cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

WindVIP is an international platform. In some cases, your data may be processed on servers located in other countries. Regardless of where processing takes place, we always uphold the same high privacy standards.

For international data transfers, WindVIP ensures that adequate legal protections are in place in the destination country to safeguard your information.

If you have any questions or concerns about our Privacy Policy, WindVIP's dedicated support team is ready to help. You can reach us via live chat, email, or the Help Centre in your account.

Any privacy-related requests — including data deletion, correction, or obtaining a copy of your data — can be submitted through our support team. We respond within a maximum of 30 days.